Engagement Model
MMC is committed to helping our clients to achieve realistic and pragmatic outcomes through a transparent and versatile engagement model. Project execution follows the discipline of developing solutions in the service of people achieving results together as one team. We empower anyone to optimize and innovate business processes through the LUMA Human-Centered Design Methods of Looking, Understanding and Making. Together, we shape sustainable solutions for global businesses. MMC is passionate about understanding what the real operational challenges are, either from a normative or a digital viewpoint, and devising economically sound solutions designed for the future.
“LUMA Institute has created a framework to help you choose the best tool for each step of the innovation process, based on the people you’re designing for and the complexity of the systems in which you operate.”
Harvard Business Review A Taxonomy of Innovation
Volker Matz
Director, FCMI FIC MIMechE MSCL
Mr Matz is a Director of MMC Limited with over thirty years of business consulting experience managing engagement teams to provide consulting, auditing and advisory services to clients across Financial Services, Insurance, Consumer Product Goods, Utilities, Telecommunications, High Tech, Automotive, Oil and Gas. He has specialized in operational excellence, process reengineering and improvement across transactional services to corporate businesses and governments applying latest lean and design thinking tools to developing solutions in the service of people. Mr Matz transforms organizations from its current state, through discovery and analysis, migration and conversion into an optimized operational state bringing lasting value.
“More than ever before, today’s workforce wants to be involved in shaping their future work environment. They are a true source of innovative ideas leading to re-imagined outcomes.”

Qualifications And Certifications
- AI:
Applied Generative AI for Digital Transformations, MIT, Boston, United States of America (2024)
- ITIL:
Certified ITIL 4 Foundation Level, Axelos, London, United Kingdom (2020)
- CSP-SM:
Certified Scrum Professional - Scrum Master, Scrum Alliance, Colorado, United States of America (2023)
- LUMA F:
Certified LUMA Facilitator, Genpact Professional Services, London, United Kingdom (2018)
- ICP-ACC:
Certified Professional - Agile Coaching, ICAgile International Consortium, California, United States of America (2023)
- LUMA P:
Certified LUMA Practitioner, Genpact Professional Services, London, United Kingdom (2018)
- A-CSPO:
Advanced Certified Scrum Product Owner, Scrum Alliance, Colorado, United States of America (2021)
- CMgr:
Chartered Manager, Chartered Management Institute, London, United Kingdom (2013)
- A-CSM:
Advanced Certified Scrum Master, Scrum Alliance, Colorado, United States of America (2021)
- CBA:
Certified Business Advisor, Institute of Consulting, London, United Kingdom (2009) [discontinued by CMI, Feb. 2021]
- ChMC:
Chartered Management Consultant, Chartered Management Institute, London, United Kingdom (2021)
- CSSBB:
Certified Lean Six Sigma Black Belt, British Standards Institute, London, United Kingdom (2008)
- CSPO:
Certified Scrum Product Owner, Scrum Alliance, Colorado, United States of America (2021)
- PRINCE2:
Certified PRINCE2 Foundation Level, APMG International, London, United Kingdom (2006)
- CAL I:
Certified Agile Leader, Scrum Alliance, Colorado, United States of America (2020)
- CMC:
Certified Management Consultant, Institute of Consulting, London, United Kingdom (2003)
- SA:
Certified SAFe 5.0 Agilist, Scaled Agile, Boulder, United States of America (2020)
- CEng:
Chartered Engineer, Mechanical Engineering, Engineering Council, London, United Kingdom (1999)
- AI:
Certified Artificial Intelligence, Oxford University, Said Business School, Oxford, United Kingdom (2020)
- Eur-Ing:
European Engineer, European Federation of National Engineering Associations, Paris, France (1998)
- PSM I:
Professional Scrum Master, Scrum.org, Boston, United States of America (2020)
- SAP R/3:
Certified Manufacturing Planning, SAP Business Process Software, London, United Kingdom (1997)
- CSM:
Certified Scrum Master, Scrum Alliance, Colorado, United States of America (2020)
- Dipl-Ing:
Master of Mechanical Engineering, University of Technology, Aachen, Germany (1994)
Engagement Experience (Sample)
Genpact
Business Transformation
Banking Client (Global)
- Coaching (Lean)
- Mentoring (Lean)
- Training (Lean)
- Process Optimization (Lean)
Genpact
Digital Transformation (AI/GenAI)
Banking Client (Global)
- Fraud Detection/Monitoring
- Collection
- Lending
- PMO (North America)
Genpact
Digital Transformation (AI/GenAI)
Banking Client (Global)
- Fraud Management
- File Build (Process)
- Process Documentation (Lean)
- Process Optimization (Lean)
Genpact
Process Governance
AutoFinance Client (Global)
- Governance Structure (TOM)
- Governance Organization (HR)
- Governance Processes (BPMN)
- Process Optimization (Lean)
Genpact
Business Transformation
Insurance Client (Europe, Asia)
- Process Outsourcing (FS)
- Process Reengineering (FS)
- Process Optimization (Lean)
- PMO (Europe wide)
Genpact
Business Transition
CPG Client (Europe)
- Process Outsourcing (FS)
- Process Engineering (M/FA)
- Process Optimization (Lean)
- Project/Change Management
Genpact
Digital Transformation
Banking Client (Europe/Asia)
- Process Engineering (M/FA)
- Process Optimization (Lean)
- Design Thinking (Kaizen)
- Project/Change Management
Genpact
Business Readiness
Banking Client (Europe)
- Process Optimization (Lean)
- Process Engineering (CIB)
- Medium Term Planning
- Project Management
Fujitsu
Process/System Transformation
Banking Client (Europe)
- Process Optimization (Lean)
- Process Engineering (ITIL)
- System Testing (OPS)
- Change Management
Fujitsu
Process/System Transformation
FS Client (Europe)
- Process Outsourcing (OPS)
- Process Optimization (Lean)
- Service Automation (CRM)
- Project Management
Fujitsu
System Implementation
CBO Client (Global)
- Performance Improvement
- Process Optimization (Lean)
- Content Management (SDL)
- Project/Change Management
Fujitsu
Process/System Transformation
FS Client (UK)
- Business Compliance (XBRL)
- Process Optimization (Lean)
- Service Automation (B/SaaS)
- Project Management
Atos KPMG/Schlumberger
SOx Compliance (S302, S404)
Oil & Gas Client (Global)
- Process Compliance (COBIT)
- Deficiency Remediation/SA
- Operational Testing/LRA
- Project/Change Management
Atos KPMG/Schlumberger
IT Implementation (Win 2000)
FMCG Client (Global)
- New Software Roll-out (SDLC)
- Domain Consolidation (NT4)
- Common Messaging (Outlook)
- Project/Change Management
Atos KPMG/Schlumberger
IT Implementation (3G Services)
Telco Client (Global)
- New Infrastructure (ITIL)
- Build & Test (SDLC)
- International Roaming
- Project/Change Management
Atos KPMG/Schlumberger
IT Implementation (BV/WL6)
Telco Client (Global)
- New Infrastructure (ITIL)
- Build & Test (SDLC)
- Consumer Internet Services
- Project/Change Management
PricewaterhouseCoopers
SAP R/3 Process Optimization
Oil & Gas Client (Europe)
- Business Process Analysis
- Supply Chain Management
- Process Mapping (UP/N)
- PMO
PricewaterhouseCoopers
SAP R/3 Readiness
Pharma Client (Europe)
- Process & Data Analysis
- SCM & Logistics
- Process Mapping (UP/N)
- PMO
PricewaterhouseCoopers
SAP R/3 Readiness
Media Client (Europe)
- Conceptual Design Production
- Solution Design Production
- Quality Assurance (B&T)
- PMO
PricewaterhouseCoopers
SAP R/3 Process Optimization
Automotive Client (Europe)
- Enterprise-wide Cost Reduction
- Data Analysis (FI/CO, PP, MM)
- Process Mapping (UP/N)
- PMO
Medical Center/Klinikum Aachen
Feasibility Study
Research & Development
- Implant-Tissue Interface
- Physical-Chemical Interchange
- Implant Types
- Tissue Types
Medical Center/Klinikum Aachen
Bio-Mechanics/Engineering
Research & Development
- Rotary Tension Compression
- Tear Movements INCERAM
- Bio-Sample Preparation
- Implant Macromovements
Medical Center/Klinikum Aachen
Molar & Pre-Molar Loading
Research & Development
- Piezoelectric Effect
- Pyroelectric Effect
- Sensor Development (PVDF)
- In-vitro/In-vivo Testing
Fraunhofer Institute (ILT)
SMD Soldering
Research & Development
- Semi-Conductor Lasers
- Soldering Materials
- Energy Transfers
- Chip Level Assembly